A faster, easier and efficient way to multifold Lifetime customer value
Meet Customers where they are
Meet customers where they want to engage. Say goodbye to fragmented channels and embrace a unified conversation experience. seamlessly integrate all customer interactions, creating one lifelong conversation stream. Regardless of the channel—email, live chat, voice or Social Media.
Live chat
Social Media
Call
Efficient Collaboration: Keep Work in Context
Collaboration is key to resolving customer issues effectively. With AlphaHAQ, your support team can work together seamlessly within the customer's conversation. No more back-and-forth emails or searching for information across different platforms. By keeping all work in context, everyone involved can access the relevant details, updates, and notes. This ensures a smooth workflow, reduces response times, and enables your team to tackle customer issues with precision and efficiency.
Streamline your support process with one lifelong thread.
Say goodbye to platform switching! With our solution, every conversation, whether it originates from email, live chat, or phone, is seamlessly connected in a single communication thread. No more jumping between different platforms based on the channel your customer chooses to reach out from. Our product empowers your agents to handle customer inquiries effortlessly, providing a cohesive and uninterrupted support experience.By eliminating the need for platform switches, your team / Agents can focus on delivering efficient, personalized support that leaves a lasting impression on your customers.
Know your customers like never before
Know your customers personally. With AphaHAQ, you'll have immediate access to their history, order details, and task status, regardless of the channel they use. Our platform provides intelligent context, presenting conversations with valuable information in a timeline. Build familiarity, understand their needs, and deliver personalized support.
Drive Faster Resolution With AI
Drive faster resolution and deliver personalized self-service using real-time customer data with our AI-driven tools.
Hey Aaron,
What can I help you with today ?
Reply with any of the following :
1. Track Order Status
2. Request a Refund
3. Chat with an Agent
Track Order Status
Your Order is on its way and will arrive on 22nd January.
Thanks
Chatbots
Automate service requests effortlessly across various channels, such as chat, social media, and messaging applications. No need to hire an extensive support team.
Effortless Conversation Routing:
Eliminate manual triage by automatically detecting and routing bot conversations based on customer input.
Seamless Chatbot Setup
Build and deploy sophisticated chatbot workflows easily using our visual interface and pre-built templates.
Knowledge Deflection Made Easy
Instantly provide answers to common inquiries by surfacing relevant content from your Knowledge Base across different customer communication channels.
Hello,
This is the third time I have received the wrong size and I'm really frustrated I want a refund now.
Hey Aaron,
I'm sorry to hear that you've been experiencing these issues.
This is your order Number 34564,
Please Confirm type "Yes"
Yes
Your Refund has been Initiated You will receive your refund in 2-3 working Days.
Provide real-time assistance to your agents with self-learning AI models.
By leveraging the capabilities of AI, you can gain valuable insights into customer sentiments, prioritize high-value tickets, and mitigate churn risks effectively. Our advanced AI technology empowers your support team to provide personalized care, respond to customer needs, and ensure their satisfaction
Suspected Angry Tone Detection: Proactively Addressing Customer
Emotion Maximizing High-Value Customer Tickets
Mitigating Churn Risks: Resolving Pending Tickets for Retention
Suspected Angry Tone Detection: Proactively Addressing Customer Emotions
Leveraging AI technology, we can accurately detect angry or frustrated tones in customer interactions, whether in text or voice. By identifying these emotions, our system enables your support team to respond promptly, resolve concerns, and turn negative experiences into positive ones.
Maximizing High-Value Customer Tickets
Our AI-powered system identifies and prioritises high-value customer tickets. This ensures that your support team can deliver personalised and proactive assistance, nurturing these crucial customer relationships and providing the exceptional care they deserve.
Mitigating Churn Risks: Resolving Pending Tickets for Retention
Identifying pending tickets helps us address potential churn risks. Our AI system enables your support team to prioritise and resolve these tickets promptly,enhancing customer satisfaction, improving retention rates, and fostering long-term loyalty.
Make Getting help easy for your customers
Streamline the support process and minimize unnecessary steps. By making it seamless and hassle-free for the customers.
Swift Resolution, No Lengthy Forms
No repetition of Information
Live chat
Swift Resolution, No Lengthy Forms
Identifying pending tickets helps us address potential churn risks. Our AI system enables your support team to prioritise and resolve these tickets pcustomer satisfaction, improving retention rates, and fostering long-term loyalty.
